What our Customers say...


Kevin was phenomenal and made the process so much less stressful. 

Amazing team!!

So far I am impressed with the work done.

Great team!  Very prompt and responsive.

Thank you for being quick to get here on Tuesday.  I cannot thank you enough,

Thank you so much for your professionalism. 

Very informative.  I learned a lot.  Very professional and thorough.

Excellent communication and service.

They were very professional and did an excellent job - they were above standards.

The team was friendly and personable even to the point of learning our dogs names.  The did excellent work, answered any and all questions, and walked me through the process step by step.

Appreciate their customer service and expertise, entire crew was wonderful throughout the process.

They were great!

Keep doing what your doing.  Excellent job!

The team helped so much in a very prompt and friendly manner.  They were very professional and helpful in a stressful situation.  I appreciate the hard work they were able to complete.

Steve and his coworker were extremely patient and knowledgeable.  They were very helpful and professional.  Excellent work done.

Steve was very helpful, knowledgeable and personable.

Excellent service!

Very professional

Robert - you and your team were great!

Very helpful

Kevin and his crew were absolutely amazing.  Very personally  thorough and took great care of my property while doing their job.

Steve and his crew were wonderful!

Allen and his team are amazing.  Thank you for your service.

SERVPRO was amazing!  They worked tirelessly during Christmas time.

Just wanted to say thank you for all you did to complete our claim with such excellence.  From the beginning with clean up to the finishing touches, such a beautiful job well done. I can't say enough about the teamwork and effort put forth to complete the job.  Thank you Al, Kevin and all working behind the scenes.  WELL DONE!!!  HIGHLY RECOMMEND!!

They literally did a perfect job!

Thank you Allen and Steve.  They were great to work with.

Professional and courteous staff.

We appreciate the quick response and follow up work done by our SERVPRO team.

Great communication from start to finish.

Robert was very helpful and courteous.  

They went above my expectations.  They were great!

Very satisfied with the crew that worked at my home.  Steve was excellent and walked me through each phase.  I have never been in this position and was extremely confident in the guidance provided by Steve.  I hope the next phase is as easy as this.  Communication was excellent!!

Kevin was very professional and kept me up to date through the whole process.

Thanks Bill for the help on Sunday.  Tim was very helpful and thorough.  

Very excellent team!

So professional and polite - a wonder to work with.

Truly amazed on every level on how they handled taking care of this project.  Robert Montoya went above and beyond managing every aspect beyond my expectations.  Thank you!

They were great!

I am thoroughly pleased!  I will definitely refer SERVPRO and, in particular, Tim to any and all my friends, family and associates.

Alec and Luke were amazing!  They went above and beyond!  I would recommend them to anyone.  I even asked if I could keep them because they were so helpful, professional, diligent and kind!

My Allstate agent referred me to SERVPRO and I am very happy that she did.  I wish Steve and Luke could take care of my whole house.  I will definitely refer SERVPRO to anyone in need.  Thank you so much.

Steve and team did a fantastic job.  Their attention to detail was top notch, all while maintaining a clean and organized job site.  Well done SERVPRO team.

They did an amazing job.

Great work!!

Very accommodating!  Within an hour of phone call SERVPRO crew chief, Steve, showed up at house ready to work and was very thorough with assessment and helpful through the process.

They were efficient, courteous, professional and I would recommend them for any similar projects.

The team that performed my work were very quick and knowledgeable.  The team lead kept me informed throughout the progress.

Very impressed with how soon they arrived and started the work.

Great service.  Second time used in last year.

They are great!!   The men were awesome.  They work together like a well oiled machine.  I am delighted with their work and promptness. 

Thank you for helping and your service.

I have absolutely no improvements to recommend.  They have been great to work with.

Excellent job!

Best experience through this tragedy was working with your team.

Handled everything in a professional and honest manner.  Keep doing what you're doing.

Professional and courteous.

Quick response.  Good job.

Best company by far I have ever used/dealt with.  Extremely professional, fast call return, polite, kind...was very patient with me and all my questions.

Alec handled the whole process perfectly.

They know their stuff!!  Wonderful experience even under such stressful circumstances.  Allen is a treasure!

I am very happy with the work performed by Eric, Kevin and Roger.  They were very professional but also very pleasant to work with.  I would certainly recommend your company to anyone.  

Everyone was professional and did an amazing job.  Joe navigated through a challenging project and was a life saver.  He took everything in stride.  I am thrilled I was able to hire SERVPRO for this project.  I highly recommend them....and a big thanks to Joe!

Steve was absolutely phenomenal.  I was flooded on Mother's Day Sunday and we were heading to the hospital the following Monday morning for the birth of our second child.  The situation was very stressful but Steve was on site within 1 1/2 hours of initial call and de-escalated the situation and was very professional and calming.

Great job!  Thank you!

I just wanted to tell you how wonderful Robert was in handling my flooded floors.  He was so polite, answered every question, was genuinely concerned about being able to help and incredibly accommodating.  Just a doll to deal with.  Thank you for such wonderful service.

They did a great job.

The entire team did an absolutely wonderful job from start to finish!  On top of that, they were completely professional, incredibly courteous and attentive to our needs.  The work is beautiful and the service was both swift and complete.

Tim was professional and very thorough....great work!

Everything was great.  Fast and professional.

Workers did a fantastic job.  Would highly recommend.

Very good!

Steve and his team were wonderful to work with.  Best customer service we have ever received.

Keep Steve as an employee.  He was very helpful and professional.  Steve and his crew were awesome.  He calmed my fears and helped us relax.

Tim made all of this easy to deal with and understand.  He is outstanding and I hope you appreciate him!

Steve was great.  He explained everything.

Fantastic job.  Very quick and professional.

Everyone has been great!  Thanks to all involved!

All of your employees were courteous and helpful.

We were very pleased with the great job they did!

Hire more people like Steve and Jose.  Steve went out of his way to explain the procedures.  Very professional right from the start!

Alex did a great job. Patient, conscientious and explained everything well.

They were terrific!

Alec and his team have been awesome!  I am so grateful to them for their help!

Very happy!  Great job!

Great service and professional.

Great job, very professional. I would recommend to everyone.

Very nice, respectful, explained everything well.

I was very impressed at how all the guys worked hard to get the water out.  Steve was excellent at explaining things.  I do not see how I can offer any advise to do a better job.  Excellent job by everyone.

Alex and Steve were great and very helpful.

Overall a good experience.

Very satisfied with the drying out and flooring removal in my basement.

Thank you for helping us get our house back in order!

I found this branch of SERVPRO on the internet.  I was impressed with all of the positive comments online.  I was thoroughly impressed with the process from start to finish.

Crew was professional and very mindful of our home!

Allen and his team were awesome.

Alec and Keegan did a great job.  They helped me by keeping things in place.

The whole project was completed with complete professionalism.

The whole project was completed with complete professionalism.

Thoroughly satisfied!

Extremely professional, a pleasure to work with.  Highly collaborative and had great knowledge of the restoration process.

Steve and Jose were awesome, definitely a calm during my storm.  Thanks guys

Allen was very friendly and flexible with our schedule.

I have already recommended SERVPRO to people I associate with.

Keep up the good work.

Tim was great!!  Very professional!  All his crew as well.

Totally professional,courteous, knowledgeable, and caring.

Very good service.  Thank you

I feel this SERVPRO did an excellent job.  They were very polite and informative on all that they were doing.

Nice job!!

The best of the best!!

Great job by Kevin and Eric!

Would recommend!

SERVPRO did an excellent job!

Everything seems to be perfect.

I appreciate the work.

I was lucky to have Steve Hogan as my first responder, crew chief.  Excellent, honest, direct explanation of my project.  Most of all, quick response to my water situation made me feel like I was the most important part of his day while he was here.  Nice to have owner contact to check on my project.  All crew here was constantly working.

They were very courteous and professional.

The services were excellent!

Everything was great!  Prompt, courteous, explained everything and very communicative.  Great job guys!

Very friendly people to work with and courteous.  Kept me informed on everything they did.

Great job - Nice staff

They did a good job!

Great job!  Will use again if needed.

A unique project that you did a fantastic job on.  Looks great, very satisfied with your work.  Thank you Joe and team!  Excellent!

Anton was especially helpful during the entire process, and had a good way of calming my concerns in a stressful situation.

No need for improvement - Outstanding 10+

They were very clean, friendly and quick.  Steve told me what they were going to do and explained, in detail,  what kind of work they were going to perform.  Everything was done and explained in a very professional manner.  I would not hesitate to call or refer SERVPRO of Joliet to anyone who would require their services.

My team was great and efficient at removing all unsalvageable material and drying my basement quickly.  Crew chief, Anton Bekoe, was courteous and professional.

Completely satisfied!!

Team was very knowledgeable and explained the whole process.  Excellent service they performed.

Professional and phenomenal!

Steve and the crew were very helpful and courteous.

Very polite.  Worked around my schedule.

Knowledgeable and informative....great guys.

Allen and his partner did an excellent job.  They explained everything to me and I was highly impressed with their work.

Anton Bekoe is awesome.  Very courteous and professional.

Very congenial!  Keep employees like that!!

SERVPRO was immediately responsive to our phone call and appeared at our house within a few hours.  Each team member was especially helpful and professional.

Steve Hogan and crew were prompt and professional.  I was very pleased with the quality of work and clear explanations of next steps.

Great job by all the SERVPRO staff!

Excellent service, prompt, thorough and very clear on all matters.

I always recommend!

Tim was very nice and kept in communication throughout the process.  

They did a great job and were very helpful.

Any questions I had Steve had an answer for it.  It was very good service and I would recommend this company to anyone.

Things were done very professional and with due respect.

Anton was great from start to finish.

All personnel were polite and helpful.

Very polite and professional.

These guys were awesome!!!

Keep on the professionalism.  Thanks for making this easy for us.  Good job.

The process went much smoother than we anticipated.  Julio was very understanding and considerate of our situation.  My husband uses a walker so Julio always made sure the fans were placed so that they were not in my husbands way.

They worked hard and did a great job!

Thank you for a job well done.

Awesome job! I was very confident and very pleased with the professional work done by everyone on the job.  Thank you!

I would highly recommend SERVPRO to everyone.  Allen was wonderful and very attentive to our needs and questions.

Extremely professional and always on time.

Very knowledgeable on the whole process from the claims adjuster to insurance company to the actual process of cleanup.  They kept us informed daily.  Genuine and caring. 

The SERVPRO team was excellent throughout the entire process.  Allen was/is a great resource and has been fantastic.

You seem to have your procedures well perfected.  Both service members were very courteous.  Robert is a very hard working assistant.  Allen has provided many details about the process and gave useful suggestions.  

Service is great overall - keep up the good work.

I can't thank you enough!  Great service!!

We received excellent service.

They were FANTASTIC!

Sharon, Ana and Keith were very helpful and very polite.

Very friendly and knowledgeable.

Excellent job and excellent service!

I am so thankful for all you have done.

Totally hardworking, professional and friendly.  All an asset to the company.

Your team went above and beyond expectations!  Very knowledgeable, courteous and great communication.  Very helpful with insurance company to start and keep things going.

Anton was extremely helpful and very knowledgeable.  He walked me through the entire process and displayed a level of professionalism that should be expected of all your techs!!  Excellent service!

Excellent work.  Friendly and very knowledgeable.

The crew was very considerate while walking thru my house and very careful boxing up the contents of my cabinets.  I am very impressed!

You guys were great!

Everything was neat and organized.

Great, friendly, educated service!

Tim was exceptional!

During this high stress time I felt like Julio was very accommodating and knowledgeable.  If anything like this were to happen again I would call Julio and his crew.

Julio was very professional and easy to work with during the service.

They did it all.  Steve and his crew were fantastic!!!  The BEST, most professional group I have ever hired.  Even better when you consider our disaster!

Tim Rogers and his crew are a class act!

They were awesome and very punctual!

Did a great job, very prompt and let us know what was going on every step of the way.

Truly a first rate and professional company!!!  Glad that we were able to do business with SERVPRO of Joliet!!!  From the initial phone call to SERVPRO everything went very smoothly and was handled very professionally by Eric Kwait.  He was always in communication with me and the roofing, siding and gutters look fantastic.  Thank you very much.  Well done.

Anton Bekoe was very professional, helped us understand next steps and spoke with our insurance adjuster clearly.  Our home was left in good shape each time the crew left.  We also appreciated the crews promptness and communication via phone with schedule changes!

Allen and Anna were wonderful!  He explained the whole process of what he was doing and they were very aware of my personal items in the kitchen and covered everything!

Steve and his crew were amazing throughout this entire process and eased our minds on all concerns we had.  We appreciate everything they have done.

Excellent work!

Julio did an amazing job!  Thank you!

Very friendly, polite and professional.  They even took time to shake my moms hand.  Very impressive.

You guys are amazing!  Rich and Tim were very wonderful to work with!

Keith is awesome!

Fantastic work and responsiveness!

Workers were extremely competent and courteous during entire process.

Tim was professional, this was his second time working with us.  He explained the process and was prompt each morning.  Can't say enough good things about Tim and your service. 

Steve was very helpful and knowledgeable throughout the whole process.  Very please with his work.

Prompt and polite.

Keith, James, Julio and the crews were awesome!  They get my recommendation for any future work.

Great job!  Was nice to the tenant living there.

The painters were absolutely wonderful, prompt, courteous and professional

Amazing communication and quick turnaround.  Really amazing workers.

Prompt, professional and personable.  Very satisfied.

My crew was extremely good with the service they provided.  Very well informed and helpful.

I would like to thank James.  He was very professional and met my concerns.  A valuable employee!!

Amazing team!!

Performance was great.

Steve and his crew were outstanding in a time of stress.

Excellent service and technicians.

Staff were very professional, informative and courteous.  Thank you!

Great crew!  Did a great job of explaining work and providing quote.  Prompt and professional - Great job!

Very satisfied with the prompt service!

Nice job!

Continue doing business the way you guys do!  Steve and Rich were very friendly, informative and professional!!

Impressed with the professionals and everyone was very knowledgeable.

Julio and Anton were absolutely great and true professionals!  Highly recommended!!

Extremely helpful, professional and knowledgeable.  Thank you!

Thank you for helping us out!!

Couldn't be more helpful or professional!

Great work ethic!

A+ Performance!  Steve and his assistants were very polite and explained everything that they were going to do.  They worked hard and were extremely neat with our furniture.  Very competent!

This company has everything in order.  Professionalism and speedy arrival for my problems.

Steve Hogan and Jose could not have been more efficient.  He explained every step along the way.  Steve did a great job!!

Keith was so good about explaining the whole process when the fire first occurred.  Very kind and understanding.

They did a great job and courteous.  You are one company that lives up to its logo "Like it never even happened."

I loved the experience and knowledge of the on-site personnel.  He (Anton) explained every procedure and answered every question quickly.

Steve Hogan was very patient answering all my questions, always on time and very professional.

Thank you Michael for great service and professionalism!

They put me at ease during this stressful experience.  Both guys were professional and courteous.  Explained everything with ease and understanding.

Entire staff was excellent!  Eric Kwait went above and beyond!

Very personable, knowledgeable and thorough!

Allen and Bret were wonderful!  Allen is knowledgeable and competent!

Julio was very helpful in assisting with information on other services that I required (plumbing, HVAC etc.)

Good job and good workers.

They did a great job - very satisfied.

I thought the team did an amazing job.  James went above and beyond to advocate for us - making sure the job was done!

Steve Hogan and his crew were a pleasure to work with.  Steve is very knowledgeable and he always took time to listen to our concerns and answer all of our questions.

Anton was fantastic!

Overall I was very satisfied. Your team members were very courteous and knowledgeable.  Great job!

It was a long roller coaster ride for all of us but we made it.  Thanks for everything!

All the SERVPRO gentlemen were kind, quick and proficient.  They were extremely cognizant of the stressful situation to us, the homeowners, and acted accordingly and professional.  We are grateful. 

Michael and his team were outstanding!


Thank you Steve!  You went above and beyond!

Great communication and a pleasure to work with!

Great job!

Steve was very professional in his job - he did a neat job.

Very Impressed!!

Did a great job - very thorough.

Thank you so much for quick services, awesome personnel- Julio makes it easier - he is able to talk it thru for people like me with high anxiety.  Julio and Mike were great in remembering about my hearing loss, a sign of respect. This in & of itself sets precedent for how you operate your company.  Love him!!

Service was fantastic, both guys were polite, courteous, and very helpful and quick in getting things taken care of.  Anton worked the weekend which was greatly appreciated.

Prompt and knowledgeable.

Very friendly and courteous.  It’s been a pleasure working with you!

They did a great job!

I was very impressed at how quickly the team was able to get out on short notice.  I was equally impressed with speed of work and equipment set up.

James and Keith were GREAT!!!  Worked as a team and clearly set my expectations.  I wouldn’t change anything other than to make these guys the trainers for your new staff!!! ??

Prompt, courteous and answered all questions I had.

Anton was very knowledgeable and a pleasure to work with!

Steve was prompt, courteous and professional.

Prompt, attentive and professional.  They did a great job.  James was lead on this job and he was fantastic.

Extremely professional and hard working.

This crew from SERVPRO is the best crew ever.  Michael is a true professional and a creative problem solver.  Many thanks to this crew.

Kevin and his guys were great - thank you so much.

They were very good and polite.

From the moment we called SERVPRO to the completion of remediation for black mold in our recently purchased home, the SERVPRO team was a pleasure to work with.  In a time in which we were concerned for our health and safety of our home for visitors, the SERVPRO team was professional and reassured us that they would get the job done right.  The team did an excellent job and in a prompt manner while coordinating with contractors that allowed us to stay on schedule with the remodeling of our home.  Thank you SERVPRO for a job well done.

During some of the most darkest days of our lives SERVPRO made our lives and property better!  The staff was outstanding and our property is on the road to recovery.  Thank you!

They were awesome! Very friendly, professional, polite, kind and very hard workers.  Thank you so much for getting our basement back to normal.

While both employees were professional and courteous, I mostly dealt with James.  He was extremely courteous, polite, helpful and very respectful.

Steve was very polite and helpful.  It was comforting knowing that he was handling the job. We had complete confidence that the job would be done properly.

You guys are the best!!  Thanks for your prompt and professional service.

Excellent service!

Awesome and would use again.

I LOVE the outcome of the restoration and will use and or refer SERVPRO for myself, family and friends.

Excellent service provided.  Thank you!

Excellent work and workers.

James explained everything thoroughly/answered all my questions - very professional!

The best customer service experience I have ever had!

Keep up the great work!  Everyone was great and professional.  Thank you for all your help!

Great people to work with.  Any questions we had or have are answered right away.

Working with this SERVPRO team made a very unpleasant situation much easier and less stressful.  Thank you so much to Eric, Keith, Kelly and Bill, we appreciate all you did for us.

I think everyone was wonderful.  You guys have a great team. 

They were courteous and very prompt on their times!

We find the service, concern and attitude to be outstanding. (Though we hope we don't need your services again.). From the outset in December 2015 & throughout, the experience, concern and helpfulness of each team member made a traumatic experience more tolerable.

They are wonderful to deal with, very professional.  They made my life so much easier during a difficult time.  

Allen and his team were amazing to work with.  Excellent crew!

You guys are awesome!

They are wonderful to deal with, very professional.  They made my life so much easier during a difficult time.  

James and Julio were fantastic!  I feel completely confident with the work they have performed and greatly appreciate how patient and understanding they have been.  

Great service, prompt and very professional.

Highly recommend the team who completed my work.  Eric Kwait was extremely professional and attentive.

Highly recommend the team who completed my work.  Eric Kwait was extremely professional and attentive.

SERVPRO did really good work.  They were fast and good at getting things done in a timely manner.

Entire staff was excellent!

The guys were very prompt and the service was awesome!!

My service was exceptional.  The crew chief and staff were very friendly and professional and were able to help with all my concerns.

Everyone on the SERVPRO team has been fantastic.  Al is wonderful!  Keith and team are great.  

We are extremely impressed with SERVPRO of Joliet and our experience with the onsite personnel. I will recommend your company to everyone! I cannot express how lucky we are to have had your assistance. Their compassion and knowledge made this experience so much easier to handle.

The crew did an awesome job!  Keith is an excellent coordinator!!

Great Job!  Very happy with everything - highly recommend to others - FANTASTIC!!

During a difficult time SERVPRO of Joliet was respectful, helpful, professional and made a horrible situation better

SERVPRO of Joliet was very courteous and careful with our home and belongings. SERVPRO of Joliet has the best people working for them. They are always friendly and ready to help. They all do a great job.

SERVPRO of Joliet thanks again for being guardian angel for quickly and efficiently remediating our recent water damage. We will be passing on our praises for your company to the rest of the diocese. With a heart overflowing with gratitude to you, I say "God bless you! Thank you!"

Everyone did a great job and actually made me laugh during a bad situation. James and his crew went above and beyond making sure my home was the best it could be. Thanks for a job well done.

You're the best There are no words that can describe how thankful I am for the fantastic job that you company did for me. Your crew are the hardest working people that I have ever met. They take a lot of pride in what they do. The boxes were all tagged properly and everything was carefully packed. They are amazing A special thanks to Keith who was always there when I had a question. What a sweetheart. Keith went out of his way to handle any problems that I may have had.

SERVPRO of Joliet was excellent! I am so thrilled, given the circumstances, that each of the workers were absolutely awesome. Could not have asked for better people to have come into our home and be so helpful. I can not say enough good things about my experience with SERVPRO of Joliet. Thank you!!!!

Exceptional!!!! Fast service, very clean, very helpful in everyway and every instance (they cared about us and our home). We were very pleased with Bill Kent, Keith Robinson and the entire SERVPRO crew. I pray that you are blessed in business & personally.

Fantastic!!! Out of all the contractors I have ever used SERVPRO of Joliet was the best!!! Always on time. Did great work and always had the clients needs in mind. Keith Robinson and his crew were always courteous, friendly, and attentive to our needs. In one word the were FANTASTIC!!!! We would not have gotten through this with out them

Matthew and Will were unbelievable!! I just can't say enough about the service! Thank you!!!!

I was extremely impressed by all the facets of the service. It was very well done! All the work was explained well and they made working with the adjuster very easy. Thanks Julio and team!!!

SERVPRO of Joliet was very customer focused. They communicated very well to make sure that the work was completed as we wished. The workers were very friendly and true professionals. The basement looks amazing!

So very professional at all times! Thanks SERVPRO Team!! Mike, Allen and Tim were excellent!!!

I cannot thank Julio and his team enough!! They were fantastic through the whole process. Best customer service ever!!! Thank you!!!!

Just keep on doing what you do.  Your the best!

Having to deal with the effects of a flood in my house was a source of great anxiety for me. SERVPRO of Joliet came in and Crew Chief Julio Perez and his team was helpful in so many ways. He reassured me that the area would be restored. I had lots of questions and he very patiently explained everything to me. Prompt, courteous, knowledgeable, professional and helpful is how I describe SERVPRO of Joliet. Best service I have ever received from any company ever.

Tim and his crews were great! This was our first and hopefully last flood and we made the right choice in selecting SERVPRO of Joliet!!!! We will refer our friends, colleagues, and family specifically to SERVPRO of Joliet. We are so appreciative of their professional service and warm interactions.

Eric and his crew at the SERVPRO of Joliet were very nice and professional. I couldn't be happier with the reconstruction services provided.

Very professional and did an amazing job putting us at ease in an unexpected emergency situation. So easy to deal with. The work turned out amazing and the communication was great. We felt they cared about us and our situation as if we were their family. They worked so well with our insurance company. The adjuster walked in and saw SERVPRO of Joliet on the job and smiled and told us that we were in the best hands possible.

SERVPRO of Joliet new their business and there is nothing I can think of for an improvements. I was so very impressed every EVERYONE I had contact with. They were very knowledgeable and efficient in the jobs they performed. Tim was excellent as to his job and our feelings during this very emotional time. They went above and beyond and I can't express how happy I am.

I was so impressed by our entire staff. From office staff to the crew SERVPRO was gracious and very helpful. The crew was on time and professional, and did an incredibly thorough clean up with a high priority concern for us. SERVPRO of Joliet will be my first call when I require additional services going forward. Thanks

Professional, experienced, and eager to service the customer. This group of mitigation experts exceeded my expectations. I can't thank you enough for a job well done.

Excellent, responsive, professional, informative and understanding. SERVPRO of Joliet was very respectful for our unique needs of our 24 hour operation. We appreciate the respect they showed to our client population. Thanks for great service.

SERVPRO of Joliet did an amazing job with the crime scene cleanup up. Their professionalism and thoroughness in such a difficult situation was much appreciated by the CPD and the customer.

On behalf of everyone here at the bank, we would like to thank you for the work done here at the bank. We pride ourselves in how we serve our clients, se we have high expectations on client service. The speed and quality of your work exceeded our expectations. Thank you